Customer satisfaction remains the most important thing for Motorized Blinds. Prior to delivery, we inspect all products to ensure that we deliver only quality products to you. In case there is a need to return, replace or get a refund for any reason, you should contact our customer support team. Your return will be handled as per the policy stated below.
Motorized Blinds | Return & Refund Policy
Return Conditions
Products can be returned or replaced as follows:
Incorrect Product Shipped
In case you have received the wrong product, we will ship the right one to you without charging extra costs on delivery.
Damaged or Defective Product
In case you have received motorized blinds or accessories that are damaged or have any manufacturing defects, report to us immediately. Once we verify this, we will either replace the product or give you another alternative.
Unused Products
Unused motorized blinds in good condition can be eligible for return after being inspected. There might be delivery or collection charges incurred as a result of changes in minds.
Non-Returnable Items
Returns and refunds will not be provided for:
- Motorized custom-made blinds that have been made specifically to your size or specification, in the case of manufacturing defects only.
- Purchased products from any discount promotions or clearance offers, except where there are proven defects.
- Products that have been installed, used, modified or damaged after delivery.
Return and Replacement Procedure
Step 1: Contact Us
Contact our customer support with information about your order and the problem.
Step 2: Product Inspection
Photos or video might be required from you for us to review the product. An inspection by our team may also be necessary.
Step 3: Solution
Following approval of your claim, replacement, repair, or refund will be made as per the procedure outlined in this policy.
Processing Time
Return and refund requests typically take between 7 and 14 working days, subject to the specifics of the request and the availability of the merchandise. The replacements can be dispatched earlier provided that they are in stock.
In case the problem results from our mistake or a manufacturing defect, we will bear the costs of the replacement and delivery. In the case where the request is made on a personal preference, some fees might apply.